ENSEK’s Energy Orchestration Platform (EOP) is designed to solve emerging challenges for energy retailers, households, and businesses at a time of radical change in the energy market.
Despite having access to unprecedented volumes of operational, customer and market data, many energy retailers still struggle to understand their true financial position in real time. This financial obscurity causes margin leakage, settlement complexity, fragmented systems and delayed reporting that leaves organisations data-rich but financially blind, making it harder to manage risk, protect profitability and respond quickly to market change.
This challenge is growing as the energy market evolves. Electrification, flexible energy services, electric vehicles, batteries, distributed generation, changing regulation, and more dynamic customer expectations are creating new commercial opportunities, but also making it harder for retailers to maintain a clear, timely view of financial performance.
ENSEK’s EOP resolves this challenge at the source by coordinating customer operations, settlement, billing, market interactions and commercial performance into a single platform that gives retailers complete visibility and control across the energy lifecycle. Beneath that coordination, AI optimises the platform’s engine, generating the margin signals, inputs, and recommendations that turn connected operations into intelligent ones, so retailers don’t just see what is happening across the lifecycle but understand what to do about it.
Rather than relying on large, inflexible legacy systems that manage transactions in sequence and report outcomes retrospectively, energy retailers can use ENSEK’s EOP to orchestrate outcomes across interconnected processes in real time on a modular platform that evolves continuously alongside regulatory and market changes.
Proven through a major technology transformation programme with British Gas that has been running since 2021, ENSEK’s EOP is designed to redefine energy retail markets around the way people and businesses actually operate. At its heart is a fully modular technology platform that allows retailers and consumers to orchestrate how energy flows, as consumers increasingly demand information and control over energy systems – from apps and smart home systems to EVs, batteries and in-home renewable power generation systems.
Jon Slade, Founder of ENSEK, said, “The biggest challenge facing many energy retailers today is financial obscurity. Energy retailers are surrounded by data, but too often they still lack a clear and timely understanding of what they’ve bought, what they’ve billed and ultimately what they’ve earned. That lack of visibility can make it difficult to manage risk, protect margins and make confident commercial decisions.
“The Energy Orchestration Platform was built precisely to solve that problem. It brings together customer operations, market interactions, settlement and commercial performance into a single coordinated platform, empowering retailers to move from margin reporting to margin control.
“Retailers no longer need technology that simply records events after they happen. They need technology that orchestrates outcomes across the entire energy lifecycle. That’s why we believe energy orchestration represents a new category in its own right. In a market where margins can be won or lost quickly, getting this right can be transformational.”
How it works in practice – energy retailers can now:
- Gain a clearer view of commercial performance, helping teams move from margin reporting to margin control and make better decisions in real time — catching risk and protecting value before it’s lost, not after the numbers are in.
- Launch new products and services faster by configuring new tariffs and pricing structures within the platform, rather than commissioning bespoke development for every change.
- Respond more quickly to market change without being constrained by inflexible legacy technology.
- Reduce operational complexity by bringing together customer, billing and operational processes on a single platform.
- Improve customer experiences by creating simpler, more responsive services that adapt to changing customer needs.
- Support future innovation as technologies such as smart meters, electric vehicles, and home batteries are integrated into ENSEK’s prosumer- and commercial-grade energy flexibility capabilities.
The programme supported British Gas in moving 7.5 million residential customers, 11 million accounts and 13.5 million meter points from a legacy platform onto the technology that has since evolved into ENSEK’s EOP.
