Dodge damaging downtime with Riello UPS: why UPS maintenance should be on your mind


81% of organisation have suffered a damaging power-related failure in the last year. Those figures should raise alarm particularly for mission critical sites such as yours that demand 100% uptime. A dependable uninterruptible power supply (UPS) is your first line of defence against such power outages and downtime, offering essential insurance until the power’s on again or backup generators kick-in.

But no safeguard is 100% infallible. Parts will fail or components need replacing. And it’s at those critical times you need a robust UPS maintenance plan to fall back on.

3 Key Ways UPS Maintenance Will Benefit You

“Prevention is better than cure” – an old adage still apt today. Particularly when you realise 2/3rds of downtime is avoidable in the first place.

Proactively planning ahead with a reliable UPS maintenance package will provide you with several benefits:

  • Minimise downtime, promote uptime – your ultimate objective and a well-maintained UPS is crucial in achieving this goal
  • Improved energy efficiency – UPS maintenance ensures your system runs at peak performance and uses less energy, cutting your costs and helping meet environmental targets
  • Better budgeting and future-planning – proactively schedule in the replacement of consumables like batteries and capacitors. Proper maintenance can even extend the lifespan of many UPS components by up to 50%

How Do I Get The Best UPS Maintenance Package?

Not all UPS maintenance providers – or agreements – are the same though. Here are some key questions to ask before you sign on the dotted line:

What’s Your Emergency Response Time? How quickly will you get help? And more importantly, what does a ‘response’ mean? Is it an automated message, a phone call from tech support, or a certified UPS engineer on-site fixing the problem? Riello UPS maintenance contracts guarantee you a fixed response time – no ifs or buts. Our new Diamond plan even guarantees the 1st ever fix time offered in the UK

How Quickly Will Spare Parts Get To Me? It’s no good replacement parts being hundreds of miles away. Riello UPS differs to most suppliers by storing spares in several locations throughout the UK so they are with you as quickly as possible, often within a few hours of a fault.

Are Your Engineers Fully Certified? A UPS is extremely complicated machinery and you need to know the person servicing it is up to the job. Any engineer who works for us, whether they’re in-house or from an authorised service partner, must successfully pass our Certified Engineer training to prove their competence.

Learn how Riello UPS can reduce the risk of critical power failure in your organisation.

Call 0800 269 394 email or visit

Riello UPS is a leader in the design, manufacture, installation, and maintenance of UPS and standby power systems that minimise downtime in sectors as diverse as data centres, manufacturing, healthcare, transportation, education, and emergency services.


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