Zap-Map has revealed its annual EV charging network satisfaction table, with InstaVolt’s rapid charging network ranked the UK’s favourite provider.
In the firm’s annual survey, a sample of more than 3,000 EV drivers gave the major electric vehicle charging networks scores out of five for overall satisfaction, and levels of satisfaction in areas like reliability, ease of use, cost and facilities.
First place overall this year with an overall rating of 4.5 stars was InstaVolt, which scored particularly highly for reliability and ease of use.
Feedback highlighted the reliability of the InstaVolt chargers as well as the simple pay-as-you-go access provided through contactless payment.
The charging provider, which has more than 750 chargers energised or in construction in its network, has partnerships with McDonald’s, Costa Coffee and motorway service areas and is pledging to install 10,000 chargers over the next 10 years.
In second place this year is a new entrant to the league table, MFG EV Power.
The ultra-rapid charging network achieved an overall rating of 4.0 stars, and feedback highlighted the network’s facilities and reliable charging hubs.
Zap-Pay partner Osprey came third overall, with feedback praising the network’s reliable, easy to use, contactless payment.
Melanie Shufflebotham, co-founder & COO at Zap-Map, said, “Despite significant changes over the course of the year, there are some things that remain the same.
“EV drivers are clear about the factors that make for a good charging experience, namely reliability and ease of use – and these should be key priorities for the UK’s public charging networks.
“The Zap-Map survey shows that while this is being delivered by some, others are falling short and there needs to be improvement.
“As we move from the early adopters towards mass EV adoption, making public charging simple becomes more important than ever.”