Dan Brooke, Chief Executive of Smart Energy GB, said, “Progress has been made in improving the smart meter customer experience, with 9 in 10 smart meters now operating in smart mode and the latest data from Citizens Advice and Ofgem showing that people’s satisfaction with smart meters has increased over the last 18 months. The latest data also shows that the vast majority of people are happy with their smart meter.
“It’s important that people have a positive experience of smart meters, whether they’re already an owner or looking to get one installed. The range of technical reforms outlined by government today – including expanding 4G services and allowing people to securely connect to the smart meter network using their broadband – will improve smart meter performance and mean more homes can have one installed.
“These technical improvements, along with the government’s new guide to smart metering, will provide reassurance to households and allow an even greater number to enjoy the benefits that smart meters bring, including more control over energy use and access to flexible tariffs that can help save money.”
