Zap-Map has revealed its annual EV charging network satisfaction table, with Tesla’s Supercharger network ranked the UK’s favourite provider.
In the firm’s annual survey, a sample of more than 1,500 EV drivers gave the major electric vehicle charging networks scores out of five for overall satisfaction, and levels of satisfaction in areas like reliability, ease of use, cost and facilities.
Tesla’s network of more than 560 high power superchargers and 1,100 destination chargers finished in first place in all categories apart from price, only beaten here by ChargePlace Scotland.
One driver commented that Tesla’s service is “the standard all networks should aspire to”.
Second overall, and first for multi-brand networks, was InstaVolt, which has more than 460 rapid chargers around the UK.
It held its place for the third year running with drivers liking the reliability of its chargers and simple and consistent pay-as-you-go access provided through contactless payment.
In third position this year, improving five places on its 2019 ranking, was Osprey (formerly Engenie) which was singled out for its reliable chargers, good visible locations and ease of payment.
Swarco E.connect entered the list for the first time in fifth place, bp pulse (formerly BP Chargemaster/ Polar) dropped from fifth to 13th, while Ecotricity’s Electric Highway network came bottom of the table.
Dr Ben Lane, co-founder and CTO at Zap-Map, said, “This year’s network rankings should focus the minds of all EV charging providers. As the survey demonstrates, EV drivers are very clear about the factors that make for a good charging experience, with reliability and ease of use being key priorities.
“A new generation of drivers want to arrive at a charge point and be confident that it will be simple to use and a trouble-free experience. They are quick to pick up that different networks offer varying levels of service, and will actively visit networks that provide a reliable and easy-to-use experience.
“The Zap-Map user rankings also highlight which networks urgently need to improve their charging services. As the EV market moves from early adopters to the mass market, EV drivers just want to be charge without any fuss. Poor-performing networks will need to take a long, hard look at the quality of the services they offer if they want to retain their customers as the EV market grows apace.”
