Eon will move “quickly” to clarify the future of Npower after its asset swap with Innogy was cleared by competition authorities.
Chairman and chief executive Johannes Teyssen described Innogy’s loss-making UK retail operation as “an open wound that is bleeding profusely.”
He added that the board is likely to make a statement about its future before the end of the year.
Now under Eon’s control, Teyssen said its data department would be able to access “tangible figures” relating to Npower and “assess the situation”.
“You can expect that decisions will be taken quickly – but not in the absence of facts,” said Teyssen.
Listen to the press conference here.
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Having to deal with NPower on a weekly basis I can only comment that their inability to deal with even the most basic of administration requests borders on the malicious. This inability is why I have to deal with them weekly. As regards the word promise I can only assume they have their own dictionary. I do not understand how a company that is so poor at customer service remains in business. If they were the last electricity supplier in the UK I would rather get on a bicycle and generate my own power than have to deal with them again. Price of their power is not the problem it is everything else. Perpetually at the bottom of league tables with a never ending list of outstanding customer complaints it seems their problems are so entrenched that they are not solvable and I would agree with their CEO who intimated they might have to close the operation down. If it could be kept confidential OFGEM should withdraw their licence to accept new customers and they could just slowly fade away.