InstaVolt is joining forces with the AA to offer its EV customers support on a 24/7 basis.
The AA will provide call centre support for InstaVolt customers using its network of more than 600 electric vehicle chargers nationwide – all at locations with on-site amenities including McDonald’s, KFC and Starbucks – via a dedicated phone number.
AA’s customer service team will be able to resolve common charging queries, direct customers to InstaVolt charging stations and help with account or payment queries.
The agreement between the AA and InstaVolt is intended to give drivers confidence to switch to EVs, by reassuring them with reliable and high-quality customer service whatever the time of day.
InstaVolt chief executive officer, Adrian Keen, said, “Despite the rapid growth in EV adoption and the continual improvements in facilities and support for EV drivers nationwide, there still remains some hesitancy among certain owners to switch from petrol and diesel vehicles.
“Securing the support of the AA’s customer services team will help to dispel any lingering concerns around the ease with which EV drivers encountering difficulties can find high quality help.
“We are determined to further the speed and rate of EV adoption nationwide, and are delighted to be joining forces with such a reliable and trustworthy brand as the AA to help advance the cause.”
Edmund King, AA president, said, “It’s vital that EV drivers have confidence that the infrastructure is in place to power their journeys, and that expert support is on hand if they have any challenges when charging up.
“We’re therefore proud to be partnering with InstaVolt to make this support a reality through our dedicated customer service team and give drivers the feeling of freedom.”