Npower fined £7 for service failings, agrees to pay £26 million


800px-3D_Judges_GavelRWE Npower’s seven energy supply companies have been slapped with a fine of £1 each by energy regulator Ofgem, on the proviso the suppliers agree to pay £26 million in redress for customer service failings.

The penalty was imposed because of its failure to address billing system issues for a number of years. That meant hundreds of thousands of customers received late, inaccurate bills.

The issue was restricted to domestic rather than business customers. In the non-domestic market, the regulator’s investigation into British Gas for similar rule breaches to those committed by business energy supplier BES remains ongoing.

Read the penalty notice here.

Related articles:

Business energy supplier BES hit with million pound penalty for bad practices

Watchdog: Small firms being ripped off and TPIs must disclose kickbacks

Competition watchdog puts small firms and TPIs under microscope

Click here to see if you qualify for a free subscription to the print magazine, or to renew.

Follow us at @EnergystMedia. For regular bulletins, sign up for the free newsletter.


Please enter your comment!
Please enter your name here