Ofgem decides not to penalise DNOs over connections failures


Ofgem has decided not to apply penalties to distribution network operators (DNOs) over perceived service failures within their grid connections operations.

The regulator consulted on the issue in August, highlighting concerns from customers that suggested DNOs were not always helpful, did not have a single point of contact and in some cases took longer to provide a quote than allowed under Ofgem’s rules.

Under the current price control structure, DNOs can earn an incentive if they make continuous improvements or outperform in certain business areas. Connections is one area where they can earn a bonus. Ofgem had threatened to take some of that money away from the network operators, with penalties ranging from £0.6m to £4.6m for each DNO.

However, the regulator said it has “considered the position in the round [and] decided not to apply any penalties this year”, as “the DNOs met the minimum acceptable level under the assessment criteria”.

Related stories:

Ofgem to hit network operators’ pockets over connections failures?

Ofgem asks whether it needs to take further action on connections issues

UKPN receives 12GW of battery applications in little over a year

UKPN and WPD step up calls for I&C firms to help balance local grids

Smart move: WPD presses go on shift to DSO

WPD launches DSR aggregator business

Click here to see if you qualify for a free subscription to the print edition of The Energyst, or to renew.

Follow us at @EnergystMedia. For regular bulletins, sign up for the free newsletter.


Please enter your comment!
Please enter your name here