Shell to pay £390k for price cap breaches


Shell Energy will pay a £390,000 penalty for overcharging domestic energy customers.

Regulator Ofgem said the company, then trading as First Utility, which the fossil major acquired last year and rebranded to Shell Energy this year, had overcharged about 8,800 customers.

Customers were either on accounts that did not comply with the domestic price cap, or experienced a delay in the tariff being reduced to be in line with the price cap.

The company will refund customers, pay compensation, and has agreed to pay £200,000 into Ofgem’s voluntary redress fund to help vulnerable customers. As such, the regulator will take no further action.

Details here.

Related stories:

Shell: subsidise batteries for faster flex

Shell rebrands First Utility to Shell Energy

Shell buys DSR aggregator Limejump

Shell buys First Utility

Shells enters UK electricity market

Shell to double annual clean energy investments to $2bn

Shell signs PPA with England’s largest solar farm

Click here to see if you qualify for a free subscription to the print magazine, or to renew.

Follow us at @EnergystMedia. For regular bulletins, sign up for the free newsletter.


Please enter your comment!
Please enter your name here